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Shelter Supervisor - Solano

PURPOSE of ROLE: This position has direct oversight of day to day activities of the shelter including food services, facilitates and grounds. This position also manages the all shelter attendants and related services provided to our guests. 

RESPONSIBILITIES:

SHELTER MANAGEMENT

Oversee and manage the shelter services for homeless guests including intake, shelter stay, food services, facilities, grounds, and all support services

Develop and refine service models, implement best practices, establish outcomes, develop procedures

Identify service gaps, evaluate program needs, design programs, implement and monitor programs

Stay fully conversant with all elements of the government contracts that support the program; develop, implement, and supervise programming that meets and satisfies the scope of services in these contracts; participate in and, if necessary, facilitate meetings with representatives of these agencies; ensure programs meet measurable objectives and are in compliance with all requirements, and prepare reports as required;

Oversee and manage all data management tools of the team; ensure the maintenance of complete and accurate files on all members and document all services provided; oversee data sent to the HMIS system and other federal and state data systems as required; maintain accurate records in the Coordinated Entry System (CES) database; prepare monthly, quarterly and annual reports as required

Provide fiscal monitoring, control and oversight to ensure all programs are operating within approved budget guidelines; provide input and leadership in budget preparation

Represent the department at service provider meetings; develop collaborations and partnerships with other organizations; leverage existing resources to expand services; participate in, and if necessary facilitate community meetings and forums; represent the department at events and presentations

Participate in strategic planning; assess program strengths and weaknesses; identify opportunities and participate in long term planning processes

STAFF DEVELOPMENT & SUPERVISION

Conduct hiring process following agency Talent Acquisition process: recruit, hire, and train. Conduct and coordinate onboarding activities following agency policies and timelines

Quickly identify and address performance-related concerns, following agency policies and procedures. Ensure staff knowledge of, and adherence to, all applicable laws and regulations, professional standards, and agency Code of Conduct

Supervise staff; facilitate staff meetings, planning meetings and other meetings as needed

AGENCY LEADERSHIP, PLANNING & EVALUATION

Model and promote agency values, customer service, professional standards and Code of Conduct

Other duties as assigned 

Independently and in coordination with Data Analytics and Analytics staff, develop opportunities for program staff and participants to provide input/feedback on program goals and the means of achieving them including exit surveys to gather program participants’ input/feedback to identify opportunities for program improvement

Represent the agency in the community. Develop, recognize, document, and strengthen partner relationships to improve programs and outcomes

Promote internal collaboration through service coordination meetings, committees, and leadership initiatives to ensure agency outcomes, effective services, good communication, workplace safety and overall staff development

Other duties as assigned.

EXPECTED PROFICIENCIES:

Program, budget, and contract management experience including analytical skills to successfully monitor and manage program budgets and contractual reporting requirements.

Personnel management and development experience.

Extensive knowledge of best practices in the homeless intervention field, i.e. housing first/rapid re-housing, strength-based resiliency model, trauma-informed care, motivational interviewing, etc.

Thorough knowledge of social services network and experience developing collaborative partner relationships with community allies

Leadership skills including capacity to set and achieve goals, plan and facilitate meetings and group processes, negotiation and mediation skills, maintain patience and tolerance, tact/diplomacy in stressful situations, integrity and cultural competence, commitment to support diversity, equity, and inclusion, and ability to provide and received constructive feedback, ethics

Professionalism and leadership in maintaining confidentiality with all records, including organizational and individual information, setting appropriate boundaries, knowledge of, and adherence to, applicable laws and regulations.

Professional and administrative skills including oral/written communication, listening skills, quality control practices, accuracy and thoroughness, monitoring own work to ensure quality, and the use of office equipment, computer applications and databases.

Well-organized, with ability to effectively manage multiple assignments and competing priorities for self and staff.

Self-motivated and accountable for work time and other agency resources.  

MINUIMUM QUALIFICATIONS:

Associate’s degree in social work, social sciences or a closely related field of study (significant related work experience in lieu of a credential will be considered).

At least 3 years of experience working with low income and/or homeless individuals and families.

At least 2 years of experience in supervising three or more staff.

Typing skills and computer proficiency (Microsoft Word, Outlook, PowerPoint and Excel).

Experience with HMIS systems, databases and administrative/office management responsibilities.

Ability to add, subtract, multiply and divide, using whole numbers, fractions, and decimals, including ability to compute rate, ratio, and percent, and use skills to analyze budgets and program outcomes.

Ability/willingness to work flexible hours. 

Personal experiences or empathy that demonstrates the ability to relate to those experiencing homelessness and making the transition to housing stability and greater self-sufficiency.

Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.

Must drive personal car on behalf of agency business and have a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.

Must successfully pass criminal background check.

PREFERRED QUALIFICATIONS:

Bachelor’s degree in social work, social sciences, or an applicable field of study.

Experience and current professional credential or licensure equivalent to MSW, LCSW, MFT, etc.

5 years of direct experience working in housing or service programs working directly with low-income, homeless, and disadvantaged persons.

3 years of experience in providing supervision to five or more direct service staff.

Bilingual English/Spanish. 

PHYSICAL DEMANDS:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel objects. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision. 

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. 

There are no unusual environmental conditions. Typically, the noise level in the work environment is quiet.

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