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Shelter Attendant-Solano

ORGANIZATION: SHELTER, Inc. is an independent, community-based non-profit organization created in 1986 to lead the effort to eliminate homelessness. We operate in Contra Costa, Solano and Sacramento Counties.

MISSION: To prevent and end homelessness among low-income, homeless, and disadvantaged families and individuals by providing housing services, support and resources that lead to self-sufficiency.

PURPOSE of ROLE: This position is responsible for day-to-day participant and facility needs during shift, including responsibility for participant meals, supplies/inventory, facility safety/repairs, cleanliness of the site, interacting with visitors/volunteers. Year-round, 24/7 operations requiring willingness to work schedules including evenings, weekends, and holidays.



·         Monitor facility, making rounds every 30-60 minutes, assuring a clean, safe and healthy facility environment.

·         Identify and address hazardous and potentially hazardous items and situations. Respond in emergencies and emergency preparation drills to prioritize human life but also safeguard property to extent possible.

·         Identify, document, and communicate the need for prompt correction of facility maintenance and repair issues.  Keep supervisor updated on the status of identified and ongoing facility issues.

·         Maintain a daily sign-in/out sheet of shelter participants.

·         Provide and monitor access to building(s), maintain guest sign in/out sheets and complete guest roster, daily. All completed forms to be scanned/emailed to Program Specialist for filing.

·         Clean the facility including, sweeping walkways, sweeping and mopping floors, wiping counters and all surfaces,  tables, doing house laundry (washing, drying and folding), emptying trash bins, etc. Assist participants with cleaning activities as needed.

·         Keep the refrigerator, freezer and pantry clean and well organized. Discard food that is past its expiration date.

·         Inventory supplies and furnishings regularly, noting items needed on the designated assigned board for supplies.

·         May act as primary point of contact for donations, accepting only items that meet shelter needs and agency policy. Sort and store all donations in a timely manner. Complete Donation slip in triplicate, and turn in to Program Specialist for filing.  


·         Provide on-site coverage for 24/7 shelter operations.

·         Maintain confidentiality (Personal Protected Information) of participants at all times; maintain safe and welcoming environment.

·         Observe and report behavior that violate guidelines or create an unhealthy environment in daily log; complete incident reports and contact supervisor as needed and or appropriate.

·         Handle disputes between participants in a positive professional and respectful manner and diffuse potential stressful/hostile situations prior to occurrence whenever possible.

·         Respond in emergencies and emergency preparation drills to ensure guest/volunteer safety and well-being; may work with Shelter Supervisor to coordinate emergency preparedness procedures, training and emergency drills.

·         Respond to phone calls made to shelter facility and communicate any follow up as needed.

·         Prepare, receive and distribute participant mail and notices.

·         Arrange for volunteers to prepare dinner each evening or when applicable.

·         Assist with serving and meal preparation as needed, including assisting volunteer groups that prepare meals. Must follow all food handler requirements when doing


·         Serve as main contact with guests and volunteers, orient volunteers to the facility, conduct tours and assist volunteers as needed or when assigned by Shelter Management or Leadership.

·         Provide resource items (i.e. toiletries, diapers, laundry soap, donations, etc.) as requested by shelter participants, noting items on log and taking responsibility to obtain and/or notify supervisor of needed items.


·         Administrative tasks as assigned, such as updating rosters, photocopying, data entry and creating Word and Excel documents.

·         Maintaining a clean and orderly environment of the Shelter Attendant office at all times.

·         Assure that all equipment required of the position (walkie-talkies, cell phones etc.) are always charged and ready for use.

·         Other duties as assigned.


·         High level of professionalism that includes integrity and strong ethical values to show capacity to maintain highest standards of confidentiality with all records, including organizational and individual information.

·         Effective written and verbal communication skills.

·         Exercises good judgment to handle challenging situations.

·         Adaptability/flexibility.

·         Quality control of facility environment.

·         Collaboration with clients and volunteers

·         Timeliness on completion of tasks.

·         Crisis intervention and conflict resolution skills.

·         Patience/tolerance and tact/diplomacy.

·         Attention to detail.

·         Proficiency with Microsoft Word and Excel, Outlook.


·         High School Diploma or GED.

·         Ability and willingness to work flexible hours, evenings, weekends and holidays.

·         Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.

·         Must have or obtain and maintain ServSafe certification.

·         Must successfully pass a criminal background check.

·         Must pass a TB test.


·         Associates Degree with emphasis in social services, psychology or related fields.

·         Experience working with low-income and/or homeless populations.

·         First Aid/CPR training.

·         Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.

·         Bilingual English/Spanish.


The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel objects. The employee is also required to stand, walk, reach with hands and arms, climb or balance using safety measures, and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

There are no unusual environmental conditions. Typically, the noise level in the work environment is quiet.

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