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Shelter Attendant- Martinez

ORGANIZATION: SHELTER, Inc. is an independent, community-based non-profit organization created in 1986 to lead the effort to eliminate homelessness. We operate in Contra Costa, Alameda, Solano and Sacramento Counties.

MISSION: To prevent and end homelessness among low-income, homeless, and disadvantaged families and individuals by providing housing services, support and resources that lead to self-sufficiency.

PURPOSE of ROLE: This position is responsible for day-to-day participant and facility needs during shift, including responsibility for participant meals, supplies and inventory, facility safety/repairs, interacting with visitors/volunteers. Year-round, 24/7 shelter requiring willingness to work schedule including evening, weekend, and holiday shifts.



Monitor facility, making rounds every 30-60 minutes, assuring a clean, safe and healthy facility environment.

Identify and address hazardous and potentially hazardous items and situations. Respond in emergencies and emergency preparation drills to prioritize human life but also safeguard property to extent possible.

Identify, log, contact County (if Martinez shelter) regarding, track, and document prompt correction of facility maintenance and repair issues. Keep supervisor updated on the status of identified and ongoing facility issues.

Maintain a daily sign-in/out sheet on shelter participants.

Provide access to building, maintain guest sign in/out sheets and complete guest roster.

Clean the facility including, mopping, wiping counters, tables, sweeping walkways, etc. Assist participants with cleaning activities as needed.

Keep the refrigerator, freezer and pantry clean and well organized. Discard food that is past its expiration date.

Inventory supplies and furnishings regularly, noting items needed and requesting and obtaining needed items from donors or manager. Store supplies.

May act as primary point of contact for donations, accepting only items that meet shelter needs and agency policy. Sort and store and donations.


Provide on-site coverage for 24/7 shelter operations.

Maintain confidentiality of participants at all times; maintain safe and welcoming environment.

Observe and report behavior that violate guidelines or create an unhealthy environment in daily log; complete incident reports and contact supervisor as needed and or appropriate.

Handle disputes between participants in a positive professional manner and diffuse potential stressful/hostile situations prior to occurrence whenever possible.

Respond in emergencies and emergency preparation drill to ensure guest/volunteer safety and well-being; may work with Program Manager to coordinate emergency preparedness procedures, training and emergency drills.

Respond to phone calls made to shelter facility.

Prepare, receive and distribute participant mail and notices.

Arrange for volunteers to prepare dinner each evening.

Assist with serving and meal preparation as needed, including assisting volunteer groups that prepare meals.

Serve as main contact with guests and volunteers, orient volunteers to the facility, conduct tours and assist volunteers as needed. Maintain a daily sign-in/out sheet for guests, volunteers and participants.

Provide resource items (i.e. toiletries, diapers, laundry soap, donations, etc.) as requested by guests, noting items on log and taking responsibility to obtain and/or notify supervisor of needed items.


Administrative tasks as needed, such as updating rosters, photocopying, data entry and creating Word and Excel documents.

Other duties as assigned.


High level of professionalism that includes integrity and strong ethical values to show capacity to maintain highest standards of confidentiality with all records, including organizational and individual information.

Effective written and verbal communication skills

Exercises good judgment to handle challenging situations


Quality control of facility environment

Collaboration with clients and volunteers

Timeliness on completion of tasks

Crisis intervention and conflict resolution skills

Patience/tolerance and tact/diplomacy

Attention to detail

Proficiency with Microsoft Word and Excel, Outlook


High School Diploma or GED

Ability and willingness to work flexible hours to accommodate participants available only during the evening or on weekends.

Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.

Must obtain and maintain ServSafe certification.

Must successfully pass a criminal background check.

Must pass a TB test.


Associates Degree with emphasis in social services, psychology or related fields

Experience working with low-income and/or homeless populations

First Aid/CPR training

Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.s automobile coverage.

Bilingual English/Spanish


The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel objects. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

There are no unusual environmental conditions. Typically, the noise level in the work environment is quiet.

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