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IT Assistant

ORGANIZATION: SHELTER, Inc. is an independent, community-based non-profit organization created in 1986 to lead the effort to eliminate homelessness. We now operate in Contra Costa, Solano and Sacramento Counties.

MISSION: To prevent and end homelessness among low-income, homeless, and disadvantaged families and individuals by providing housing services, support and resources that lead to self-sufficiency.

JOB TITLE: IT Assistant

WORK LOCATION: Main Office Concord

STATUS: Non-Exempt/Full Time




PURPOSE of ROLE: Provide IT, technical and desktop support to SHELTER, Inc. teams and staff. Assist in computer and laptop configuration and builds and new employee setup.


Configure, maintain and rebuild computers and laptops.

Assist employees with basic troubleshooting and configuration.

Install and update software and hardware.

Create and update knowledgebase articles and documentation.

Utilize ticket system to track and resolve issues.

Keep detailed records about tickets and issues.

New workstation setup, including climbing under desks and pulling cables.

Setting up of peripherals; printers, routers etc.

Order and stock IT supplies when needed.

Assist in file, folder, and email account maintenance.


Quality control - demonstrates accuracy and thoroughness, monitors own work to ensure quality.

Strong presence, consistent energy level and positive demeanor.

Demonstrated capacity to maintain highest standards of confidentiality with all records, including organizational and individual information.

Attendance and dependability, can be depended on to report to work at the scheduled time and is seldom absent from work.

Excellent communications skills both verbally and written.

Works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Agency. The employee exhibits a professional manner in dealing with others and works, to maintain constructive working relationships.

Ability to maintain patience and tolerance and tact/diplomacy in stressful situations.

Keep professionalism at all times, including setting and maintaining appropriate boundaries.

Ability to interpret and adapt to competing priorities and conflicting deadlines.

A high level of integrity and strong ethical values.

Excellent follow through, can do attitude to get the job done.


Some school or work experience in an IT related field.

Good verbal/written skills and presentation skills.

Experience working with computer-based service documentation/data collection.

Strong analytical and problem-solving skills.

Ability/willingness to work flexible hours.

Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, participants, local agencies, vendors, volunteers, etc.

Proficient in Microsoft Suite (Word, Excel, Outlook, Windows 10)

Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.s automobile coverage.

Must successfully pass a criminal background check.


Some college, in an IT related field.

Previous IT experience is a plus.

A+ or other certifications are a plus.


The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel objects. The employee is often required to stand, walk, reach with hands and arms, climb or balance, crawl under desks, climb ladders and stoop, kneel, crouch. Specific vision abilities required by this job include close vision.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

There are no unusual environmental conditions. Typically, the noise level in the work environment is quiet.


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